# Customer Journey board

> See your customers by lifecycle stage and drag them to the next stage.

Open **Customer Journey** in the sidebar. The **Customer Journey Pipeline** shows your customers in four columns, one per lifecycle stage:

**Onboarding** → **Adoption** → **Value realization** → **Growth**

Each column header shows how many customers are in it.

## What a card shows

- the customer's logo and name
- its tags
- its health score and score band
- its pinned playbook, if it has one, with its progress and due date

Click a card to open the customer. See [The customer page](/customers/customer-detail/).

## Move a customer to another stage

Drag the card to another column. The customer's lifecycle stage changes to that column.

If the customer has a pinned playbook that isn't completed yet, you are asked *Are you sure?* first:

- Click **Complete** to complete the playbook and move the customer.
- Click **Close** to leave the customer where it is.

See [Playbooks](/projects/playbooks/) for how to pin a playbook.

## Narrow down the board

The board has the same tools as the customer list:

- **Search customers** finds a customer by name.
- The tabs **All Customers**, **My Customers**, **Churn Risk** and **Growth Potential** work as on the customer list.
- The funnel icon opens the **Filters** panel.
- **Sort** changes the order of the cards in each column.

See [The customer list](/customers/customer-list/).

Removed (archived) customers don't appear on the board.