# Notifications

> Choose how and about what CustomerCatalyst notifies you.

Open **Settings › Notifications**. These preferences apply only to you; every user sets their own.

## How you get notified

- **Email** — sent to your email address.
- **Bell** — shows up under the bell icon in the navigation bar, with your most recent notifications.

## What you get notified about

Notifications are grouped: **Health score**, **Contacts**, **Engagement**, **Ongoing projects**, **Opportunity** and **Support**. Switch **Email** and **Bell** on or off for each one.

The **Support** group:

| Notification | You get it when |
|---|---|
| **New ticket received** | A new ticket arrives. It goes to the assignee, or to the whole team when the ticket is unassigned. |
| **Ticket assigned to you** | Someone else assigns a ticket to you. |
| **Customer replied** | The customer replies on a ticket. It goes to the assignee, or to the whole team when the ticket is unassigned. |
| **Tagged in ticket note** | A teammate mentions you in an internal note. |

Tickets synced from HubSpot don't send the first three.