Appearance
Your brand: General tab
Section titled “Your brand: General tab”Colour, logo, corners and font are set once under Settings › Support settings › General › Branding and used by both Messenger and the support form. The Messenger tab shows them with a Change in General link.
| Setting | What it does |
|---|---|
| Brand colour | Fills the header, the launcher and the buttons. Text and icons on it turn white or near-black automatically, whichever is easier to read. |
| Logo | Shown at the top of Messenger and on the hosted form page. PNG or JPG, up to 2 MB. Saved on upload. Without a logo, the first letter of your organization’s name is shown. |
| Corners | Square, Rounded or Pill — how round the boxes, fields and buttons are. |
| Font | Use my site’s font (the widget takes your page’s font) or Inter. Inter is used when the visitor’s device has it; the widget never downloads a font. |
The launcher: Messenger tab
Section titled “The launcher: Messenger tab”Under Settings › Support settings › Messenger › Appearance:
- Launcher position — Bottom right (default) or Bottom left.
- Launcher — Show our button (the round button in the corner) or Only my own button. With Only my own button there is no corner button; Messenger opens only from your own buttons.
- Launcher icon — Message bubble (default), Question mark, Headset, Chat dots or Envelope, drawn in your brand colour.
When the launcher is shown, your own buttons work as well.
On phones (screens up to 480 pixels wide), Messenger opens full screen.
Always shown
Section titled “Always shown”“Powered by CustomerCatalyst” is always shown at the bottom of Messenger and the form.